Frequently Asked Questions About Our Services

Please call Customer Service at 817-745-3000 if you have any questions.

Fiber internet service is the fastest, and most reliable internet service available in the world today. Fiber optics powers the entire internet public domain and infrastructure. This includes homes, businesses, mobile networks, corporations, data centers, government. All internet traffic terminates on fiber optic services.

Payments can be made online on our website or by mail at 4800 Keller Hicks Rd, Fort Worth, TX 76244.

For years, internet providers have sold services based on speeds rated in megabits per second. 1 gigabit is 1000 megabits. A typical DSL home connection operates at 10 Mbps. A fiber connection is 100 times faster than a typical DSL connection. In fact, we have trouble slowing it down, not speeding it up.

Installation typically requires two site visits. One visit to run fiber optics into your home, and one visit for our installation technician to configure the system. A fiber optic line or "drop" must be buried across your property and into your home.

Most issues with fiber internet service are caused by the equipment at your home. Generally, there is a wireless modem/router that is the culprit of the problem. We recommend rebooting your wireless modem/router before giving us a call. We can help you troubleshoot from there.

It depends on the desired internet speed available to your service address. There are additional prices for modems/routers, cable TV services, and telephone services based on the desired plan and features. We are competitively priced and fair with all our services. Plan pricing doesn't include government or state taxes, or other fees that may be assessed by us or regulatory bodies.

You can use your own modem/router. We recommend using a newly purchased, updated modem/router to provide the fastest and most reliable connections to your devices using our internet service.

OneSource Communications is in the process of discontinuing voice and T1 service; we expect to turn off these services on or around July 19, 2024. We recommend visiting the website of a new, independent service provider, FiberFirst, to see if they offer service in your area: