As of July 19, 2024, or soon thereafter as necessary regulatory approvals for certain services are obtained, OneSource Communications will no longer provide the following services:
- local and long-distance telephone service, Digital Subscriber Line (DSL)/cable modem/fixed wireless internet, or cable television services to locations that are not served by our network.
- local and long-distance telephone service to locations that are not served by our network.
- T1 services.
We recommend contacting FiberFirst, a new, local, independent service provider, to see if service is available to your location.
OneSource Customers will be in one of the following categories and are being/were notified by first-class mail for their specific address:
- OneSource current fiber internet customers will soon transition (or have already been transitioned) to an enhanced Fiber-optic Internet through a new, local, independent Service Provider: FiberFirst (www.FiberFirst.com). OneSource and FiberFirst are partnering to ensure a seamless and secure transition of your services and account information. Current fiber internetcustomers will not need to take any action to migrate to the fastest internet! Your current internet modem and router will be utilized. Current fiber internetcustomers with home phones will also be automatically migrated. If you currently also have television services, you will have the opportunity to transition to FiberFirst TV, an upgraded streaming TV solution that allows you to watch live or on-demand content anytime! Please call 833-FIBRGIG (833-342-7444) to select a new television plan as this will not automatically migrate.
- OneSource current cable modem/DSL internet customers should visit www.fiberfirst.com to see if FiberFirst services your home or business. If so, you will need to contact FiberFirst to secure your FREE installation for enhanced fiber services by calling 833-FIBRGIG (833-342-7444). OneSource Communications will cease operations of all local and long-distance telephone, fixed wireless internet, and T1 service as of July 19, 2024, or as soon as regulatory approvals are obtained to discontinue local and long-distance telephone service, so it is critical you transition your services to FiberFirst or another provider of your choice. At this time, there is no impact to your internet and/or television services.
- OneSource Fixed Wireless, T1, and cable modem/DSL internet customers not serviceable by FiberFirst – unfortunately, some OneSource customers are in locations that are not served by the FiberFirst network. We do not want your service interrupted! Please take this opportunity to immediately choose and contact a new provider for your service prior to July 19, 2024. Please call us at 817-745-3000 if you have further questions regarding the discontinuance of your services or would like to cancel prior to this date.
FOR ALL CUSTOMERS MIGRATING TO FIBERFIRST:
Service and Support
FiberFirst’s local presence in the Fort Worth area allows it to directly address, remotely or through site visits, 100% of issues the same day with a 95% resolution rate. The FiberFirst team can be reached 24 hours a day by calling 833-FIBRGIG (833- 342-7444) or through chat on the website www.FiberFirst.com.
What’s Next?
Timing
Most automatic migrations for current fiber customers will occur June – August 2024. For current cable modem/DSL internet customers in a FiberFirst serviceable area, please contact FiberFirst as soon as possible to secure your free installation for enhanced fiber services by calling 833-FIBRGIG (833-342-7444).
Billing
For account security, customers will need to re-establish Auto Pay once they’ve registered for your account on www. FiberFirst.com. The billing cycle for all FiberFirst customers is the 15th of each month. You will receive a final bill for services utilized through OneSource, and then will move to a new billing system with FiberFirst. If there is a past due balance with OneSource, you will continue to receive bills from them until paid in full; balances will not transfer to FiberFirst.